What we delete
Businesses that use Logika can connect their Instagram and Facebook accounts so their staff can answer messages in one place (see Instagram and Facebook messages). If you messaged such a business, you can ask us to delete:
- your conversations stored in Logika — message text, attachment information and timestamps;
- your Instagram or Facebook name, username and ID;
- the lead record Logika created from that conversation for the business — we delete it together with the business.
We keep only what the law requires us to keep, such as security audit records, which contain no message text.
How to ask
Email privacy@logikadental.com with the subject Data deletion request and include:
- your Instagram username or Facebook name;
- the business you messaged, if you know it.
We check that the request comes from the owner of that account, delete the data within 30 days and confirm by email. There is no charge.
For businesses
A business can remove Logika’s access to its Facebook Page and Instagram account at any time in its Meta business settings, or ask us to disconnect it; Logika then stops receiving new messages from that account. To delete conversations already stored, or all of the business’s data, email privacy@logikadental.com.
Removing access in Meta
- Facebook — Settings & privacy → Settings → Business integrations, then remove Logika.
- Instagram — Settings → Website permissions → Apps and websites, then remove Logika.
Removing access stops new data from reaching Logika. To delete what is already stored, send the request above.
Unsent messages
If you unsend a message on Instagram, Logika erases its text automatically — no request needed.
Contact
Organic Search Inc.
New York, NY
Email: privacy@logikadental.com