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Policies

Acceptable Use Policy

What agencies, practices and users may and may not do with Logika's email, SMS and voice features.

Last updated: October 2, 2026Applies to: Logika website, applications and services

Scope

This Acceptable Use Policy applies to every agency, practice and user of Logika (“you”) and to every message sent through Logika — email, SMS and voice. It is part of our Terms of Service. Our Email Practices describe how we run email; this policy describes what you may and may not do with it.

Who you may contact

  • Members of your own team, for account access and notifications.
  • Your own patients, about their appointments with you, using contact details they gave you for that purpose.
  • People who gave you express, documented consent for the specific kind of message you send.

Prohibited use

  • Sending unsolicited commercial email or SMS, or any “cold” outreach, through Logika.
  • Using purchased, rented, borrowed, scraped, harvested or third-party lists, or addresses generated by guessing.
  • Adding people who have not interacted with your practice, or re-adding people who unsubscribed, bounced or complained.
  • Hiding or falsifying the sender, subject or headers; impersonating another person or business.
  • Sending phishing, malware, illegal content or content that misleads about health outcomes or prices.
  • Placing patient health information in any channel Logika does not offer for it, or in free-text fields of notifications.
  • Trying to get around suppression lists, opt-outs, sending limits or our review.
  • You must keep a record of how and when each recipient gave you their contact details or consent.
  • You must honor opt-out requests immediately and must not ask for more than the opt-out itself.
  • You must follow CAN-SPAM, TCPA, HIPAA and any other law that applies to your messages, and carrier rules for SMS.

Monitoring and enforcement

We monitor bounce rates, complaint rates and opt-outs for every practice. If we see signs of misuse we may pause sending immediately, without prior notice, while we review. Confirmed violations lead to removal of messaging features or termination of the account. We cooperate with email providers, carriers and authorities investigating abuse.

Reporting

Report unwanted messages or suspected misuse to abuse@logikadental.com. Include the message with its headers if you can.